Customer Service Improvement

Clear Strategy Company is the leading customer service improvement consultancy in South Africa, we offer the following activities in assisting our customers achieve excellent customer service standards, video mystery shopping lies at the heart of our offering and ensures absolute objectivity when developing excellence in customer service.

  • Customer service strategy development

  • Customer handling process development

  • Customer satisfaction surveys

  • Video mystery shopping

  • Service improvement consulting (information directed)

  • Ongoing / long term approach

Industry Expertise

  • Automotive
    • vehicle sales
    • parts industry
    • vehicle servicing
  • Hotels & Hospitality
  • Banks
  • Food
  • Retail