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13 April 2020 – South African consumers don’t complain, they just don’t come back!

mystery shoppingBy clearstrategyApril 14, 2020

Do you really know how your staff treat your customers? Do you really know how many lost sales opportunities you have?Do your staff know how it feels to be one of their customers? South African consumers generally don’t complain, they just don’t come back. In this tough economic climate, can you afford to have any of…

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